About the role
Balfour Beatty Communities is committed to delivering exceptional living experiences. The Resident Engagement Specialist helps execute this vision by supporting the Community Manager in providing superior customer service to current residents while addressing their ongoing needs. If you are a passionate, confident and highly personable customer service professional with exceptional communications skills looking for a rewarding career opportunity with a leading property management organization, we want to hear from you!
What you'll be doing
- Providing accurate and timely responses to residents.
- Assisting with residents inquiries while providing support and recommendations on resolving issues.
- Ensures and provides world class qualify service to both internal and external customers in a fast-paced environment.
- Aiding customers with service related questions and problems.
- Maintaining quality service for inbound calls, email correspondence and in person visits.
- Documenting in detail all customer interactions.
- Reads and interprets customer instructions and response appropriately
- Monitors and collects all feedback related to resident needs.
- Continuously evaluates and identifies opportunities to drive process improvements that enhance the customer's experience.
- Successfully preforms against outlined metrics.
- Upholds Balfour Beatty Communities Mission statement and core values.
Who we're looking for
Qualified candidates will have four (4) or more years of direct customer service experience, property management experience is a plus. Expertise customer service skills along with strong written and verbal communication skills. Ability to deal with customers in an uplifting manner while staying calm under pressure. Technology and computer related skills. Possession of valid Drivers License. High School diploma or equivalent.
Why work for us
Grow. Succeed. Lead. Join the team delivering the best in residential real estate.
When you join Balfour Beatty Communities you join a growing company at the forefront of the exciting, fast-paced residential real estate industry. With an extensive portfolio of property locations throughout the United States as well as Regional Operating Centers and a large-scale corporate team, you’ll find ample opportunity and a variety of career paths here.
Our mission is clear: we deliver the quality communities people are proud to call home. We create exceptional living experiences by managing our communities with a relentless commitment to customer service. We believe we can only be successful if we always put people first, do the right thing, and deliver on our promises. This shared commitment guides our employees, provides a clear framework for making the right decisions and forms the foundation for our continued growth.
We are committed to the professional and technical development of every Balfour Beatty Communities employee. We deliver on this commitment by fostering a culture of learning and growth that provides a variety of development opportunities for our employees, including online, classroom and on-the-job programs.
Balfour Beatty Communities is all about delivering exceptional living and that starts with our employees. We offer a comprehensive benefits package that includes a variety of health care options, retirement benefits, paid time off and many more services and programs aimed at ensuring total employee wellbeing.
Balfour Beatty Communities is a diversified real estate services company delivering acquisition, management and renovation services in the multifamily, student and military housing sectors. An innovative leader in the industry for more than 20 years, our residential portfolio currently consists of more than 50,000 units and $6 billion in real estate assets under management. Since our inception we have developed or renovated more than 31,000 units with a total value approaching $4 billion.
Our reputation is built on the hallmarks our clients, partners and residents have come to rely on: deep industry expertise, industry-leading practices, consistent results and an unwavering commitment to exceptional customer service.
Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.